Ordering

Is there a minimum order amount?

Yes, the minimum order is $500.00

What payment methods do you accept?

We accept Credit Cards (American Express, Discover, Visa, Mastercard), COD Money Order and Wire Transfer.

How do I make changes to my order?

Through our website or you may give us a call at 323-278-8080 to place your order.

What if you are out of something I ordered?

We will contact you if your order contains backordered or discontinued products that were just sold out. If the product has been discontinued, we will let you know and your order will automatically be canceled. If the product has been backordered, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.

How do I complete my purchase?

Click the Cart at the top right page on our website and review your shopping cart information. If everything looks great, then click “Proceed to Checkout”. The next page will direct you to your billing information that will ask for your delivery address, your shipping couriers name and your shipping account information. When you’re all finished, click “Place Order” and we will be notified in the order it was received.

If I received an error message while placing my order, what should I do?

Please give us a call and we will help you place your order or you may try again later.

Shipping

Where can you ship orders?

We ship anywhere in the US to Worldwide.

When will my order ship?

Once payment is received, your order will be processed and shipped out in the order that it is received. Most orders ship within one business day.

How much will it cost to ship my order?

Generally, you provide your own carrier, but we can also recommend the cheapest transportation company depending on the product weight.

Returns

How do I return an item & what is your return policy?

All sales are considered final. Any claims, including non-defective item returns, must be made within 5 days of receipt of goods. All returns are subject to a 15% restocking charge. No cash Refund. Credit on goods cost only. There will be a $25.00 charge for each returned check. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 15 days or the receipt or merchandise.

I received the incorrect item. What should I do now?

Please contact us via email and write “Received Incorrect Item” in the subject line OR give us a call at 323-278-8080

Do you have a wholesale showroom?

Yes. For location and hours of operation, please visit the bottom of our website.

I’d like to get a sample, do I still need to sign up for an account?

Yes, you will need to have an account with us in order to receive a sample. If you have an account with us, please give us a call at 323-278-8080 and ask to “Request for a Sample”.

If you still have any further questions, you may call us or send us an email. Thank you for visiting our page.